Frequently Asked Questions
Simply reach out to us via the contact page, and a team member will respond shortly.
Is it possible to change my date?
Changing a meetup date for Your Location photo shoots can be changed up to 24 hours in advance. Public and Studio appointments can be changed before signup date.
Tell me more about your cancellation policy.
Any Your Location photo shoots can be canceled 24 hours before the booked session. Canceled Your Location sessions will be granted a full refund.
Public and Studio appointments will not receive a refund of their deposit.
How does the billing process work?
Payment will be collected at the beginning of session, and will be accepted via Cash, PayPal, or Venmo.
When will my photos be delivered?
Delivery times vary, but will almost always be within a week.
Can I receive a receipt for my order?
Absolutely! A receipt will be created and sent to your email within 24 hours of your session.
What locations do we serve?
Finksey Studios provides service in the greater Twin Cities area. We serve Hennepin county, as well as adjacent areas.
What time can I make an Appointment?
Appointment slots vary, but will always have session times before 10:30 am Monday – Friday. We have greater availability on Saturdays and Tuesdays.
How are appointments Scheduled?
Appointment slots are coordinated through email. We have availability every day of the week, and will work with you to find a perfect date and time.
How long are Sessions?
Session times vary but will usually not exceed one hour.
Do you do Prints?
Finksey Studios provides prints for an added cost Reach out to us via the Contact page to inquire further. Print formats wont exceed 17×22 In.
When will I receive my Photos?
Photos will be delivered within a week.
What if I don’t like my Photos?
Refunds can be issued on a case by case basis. Reach out to us via the Contact page if you are unhappy with your photos.
Will my photos be Edited?
All photos will be professionally edited before delivery.
How will my Photos be Delivered?
All photos will be delivered virtually through the We Transfer platform. Files will be in a compressed JPG format.
Something we Missed?
Please reach out to us via the Contact page for any other related inquiries.
Have additional questions?
We’re here to help. Let’s talk.